Taking care of your bike - a "can do" attitude
We take a unique approach to servicing and solving problems at Mountain Trax. Using our combined years of experience we focus on innovative solutions and personalized service. Whether it's a repair, a custom build, or advice on the perfect bike, we strive to exceed expectations with creativity and dedication. Our commitment is to think outside the box, ensuring every customer receives exceptional care and expertise tailored towards them.
Skilled mechanics use up to date tools, a majority of the work will be carried out in our workshop. We do have some great service partners used when required such as TFTuned, Shimano and SRAM Tech to give your bike and components the best service we can.
Please phone in advance to discuss the work required and check Service Centre lead time to book a slot. During busy periods of demand such as Spring we are often booking 6 weeks in advance for major service work. Don't leave your repairs till the week before a big ride or event :)
Making your bike safe and smooth at a reasonable cost. We offer a range of servicing to suit all needs, bikes and budgets (prices exclude parts). Additional tasks can always be added such as a fork or shock complete strip down service.
Also now offering E-Bike (Bosch and Shimano) servicing including firmware upgrades and taking on warranty cases if required.
Gear Service £40
The Gear Service comprises degreasing the drivetrain, detailed setup and adjustments and a safety check inspection of the whole bike carried out.
Basic Service £80
The Basic Service includes the tasks within the Gear Service. We’ll also service the brakes and bleed hydraulic brakes if required, inspect them for wear and damage, a safety check inspection of the whole bike is also carried out. Road Bike Basic Services includes the tasks within the Gear Service. We’ll also inspect for wear and damage on the brakes, rims and tyres, service the brakes and replace the cables if required, a safety inspection of the whole bike is also carried out.
Full Service £140
The Full Service is a complete strip down of the bike, all components removed de-greased, serviced, lubricated or replaced. On full suspension bikes the linkage axles are removed, inspected, greased and re-fitted, the linkage bearings are inspected and lubricated, suspension units are inspected cleaned and lubricated in the full service, the hubs will be stripped and re-greased. Our safety check inspection is carried out along with the frame and forks being cleaned and polished.
Repair
Getting your trusty steed back on the road or trail. Mountain Trax is able to carry out many different repairs but we also have really skilled service partners for some tasks we’re not set up for; carbon fibre repair, re-sprays and welding. We would always try to repair first before replacing a component, our skilled mechanics will try to repair your bike at minimal cost.
Upgrade
Giving your bike that little bit more. If you want to upgrade your bike we can guide you in the right direction - whether you want to fit the latest kit to make your bike lighter and faster, or you simply want to add that personal touch to an off-the-shelf bike. Our skilled, knowledgeable staff will help you choose and fit the right components.
FRAME PROTECTION FILM FITTING SERVICE
Mountain Trax is a reseller of Invisiframe and RideWrap protections systems. Similar to paint protection film (PPF) applied on a vehicle your bike or frame will be stripped of parts, cleaned and the kit applied, followed by reassembly. There is a surcharge for used bikes due to the extensive levels of preparation required.
CERAMIC BIKE PROTECTION APPLICATION SERVICE
Ceramic bike protection has been formulated to minimise adhesion of foreign objects such as brake dust, road grime and mud. It offers up to 24 months of protection and can be applied to all types of paint finishes including paint protection films. This means that mud, grime and dirt are far easier to remove, making ongoing maintenance quick and easy. Mountain Trax provides a service that involves detailing the whole bicycle (i.e. a thorough deep clean and removal of any contaminants) plus the application of the ceramic coat. This will cover most non-moving parts and is applicable to any bike (road, gravel, mtb, electric etc.) on the frame, fork lowers, shock body, wheel rims, cranks, bar, stem, seatpost, hubs etc.
Cost is £155 including the kit. Please contact the store to pre-book this service.
WARRANTY RETURN SERVICEEven if you didn't buy a product from us we can still help you if you believe that the product you bought is covered by the manufacturers guarantee, we deal with most cycle parts and accessory manufacturers and a number of bicycle manufacturers so we could take on your case and and deal with it for you. We charge for this service with an admin fee (This is free of charge with products bought from Mountain Trax) we also charge for the Postage and Packaging.
Please bring your item in with a copy of your proof of purchase and if possible a copy of the manufacturers T&Cs, the warranty action is at the discretion of the Manufacturer / Supplier not Mountain Trax, all quoted fees are paid up front and if any additional fees are required they can be paid for on collection. A refund of admin fee can be done if the case is unsuccessful.
PROCESSING FEE, INCLUDING POSTAGE & PACKAGING
WR1 Small Part £15
WR2 Dropper Post £30
WR3 Fork or Shock £30
WR4 Frame £40
WR5 Admin Fee for Additional Item £10
WR6 E-Bike Components £40