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Mountain Trax Limited Delivery Details

Shipping Costs

Delivery costs are specified on the Delivery page and are dependent on the Basket value and destination. The delivery fee for your order will be calculated automatically at checkout. Typically most purchases below £50 basket value are chargeable, above £50 are free on small goods. Exceptions may apply; this currently includes large volume or heavy items such as bikes, trainers, travel bags. Please enquire for a shipping quote.

Cycle To Work vouchers cannot be tendered online and carriage costs will apply on all purchases. Put simply the C2W providers take a commission fee from the retailer and hence we cannot absorb all their fees and carriage. You can of course Collect In Store free.

Shipping Methods

For UK deliveries and high value or bulky items we use where possible next working day delivery services from TNT or other providers at our discretion. Low value or small items will be posted Royal Mail Signed For, delivery time is typically 2-3 days (COVID-19 related delays not withstanding). All deliveries will require signature upon delivery so someone will need to be in to sign for your purchase. If you require a specific delivery day please note this on your order or call the shop. Couriers for International deliveries will be at our discretion.

Dispatch Times

If you place your order before 12pm Monday to Friday we’ll endeavour to dispatch it the same day, otherwise it will be dispatched the following day (excluding weekends). Orders placed on a weekend or bank holiday will be sent out the next working weekday. Sometimes the detailed preparation and safe packaging of bikes or other items for dispatch may take longer than expected - such jobs are not to be rushed. So the item may leave by courier the next day, we will notify you when appropriate.

A despatch confirmation email will be sent detailing the courier reference or tracking number.

COVID-19 related delays: we are currently operating with reduced staffing levels and reduced opening hours. We are endeavouring to dispatch orders as soon as practically possible. However we are experiencing delays in processing and where sourcing goods from our suppliers to fulfill orders. Some items such as those listed with "We'll Order This In" may have a longer leadtime. ETA's will be communicated to customers who have ordered such items as soon as we know.

Delivery Restrictions

There are certain products we sell that we’re only able to deliver to UK addresses. This currently includes bikes and frames from Scott, Santa Cruz and Yeti.

Cervelo and Whyte Bikes are only available for collection in person from the store. These restrictions are dictated by our suppliers as part of our dealer agreements.

UK Click and Collect

Order online to collect instore at Mountain Trax in Barkham, Berkshire, totally FREE of charge! Plus, while you're there why not browse everything else instore, and get some tips and advice from our team to really get the most out of your new purchases.

Customer Rewards Scheme

Most products sold through the website or instore accrue a value of Customer Rewards Points when purchased. These values may differ depending upon the products or brand. The website will automatically detail the value in pounds (£).

Reward Points are NOT accrued where a purchase is made with: Finance, Cycle To Work Schemes, Special Offers, Sale/Clearance items, Club Membership Discounts, or any other offers at our discretion. We reserve the right to amend / cancel / reverse any points accrued in error.
You must have a valid email address to receive and administer your Rewards account. Rewards can be tendered online or instore. If your store / web account has been dormant, i.e. no purchase activity has been made over a two year period they will expire and can therefore no longer be used.
Showing prices for
  • United Kingdom (Great Britain)
  • Select Country for delivery
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    United Kingdom (Great Britain)
  • United Kingdom (Great Britain)
    • Standard 2-3 Day Delivery
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • £5.00 Spend over £0, delivery is £5.00
        • FREE Spend over £50, delivery is FREE
  • Scottish H&I
  • Jersey
    • Standard 2-3 Day Delivery
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • £8.00 Spend over £0, delivery is £8.00
        • £3.00 Spend over £50, delivery is £3.00
  • Isle of Man
    • Standard 2-3 Day Delivery
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • £8.00 Spend over £0, delivery is £8.00
        • £3.00 Spend over £50, delivery is £3.00
  • Outer Hebrides
    • Standard 2-3 Day Delivery
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • £8.00 Spend over £0, delivery is £8.00
        • £3.00 Spend over £50, delivery is £3.00
  • Guernsey, Alderney & Sark
    • Standard 2-3 Day Delivery
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • £8.00 Spend over £0, delivery is £8.00
        • £3.00 Spend over £50, delivery is £3.00
  • Ireland
  • Ireland
    • Ireland Delivery
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • £16.00