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COVID-19 Store Opening – Updated November 2020

Words by trax

on 01/04/2020 22:38:00

During Lockdown 2.0 our store opening times remain as before;

  • Monday: closed
  • Tuesday - Friday: 9am - 5pm
  • Saturday: 9am - 5pm
  • Sunday: closed

Customers are welcome instore for bike drop off and collection, click and collect orders, and limited browsing where not handling goods that aren’t to be purchased.  Face masks are required in accordance with current guidelines. Please use the hand sanitiser spray at the door.

All the phones are on during opening hours and outside of these times will divert to voicemail.

We look forward to seeing you.

 

 

 

NEWS ITEM 1st April 2020

The following news is superseded by the above notice…

With the current circumstances of the UK and the effects of COVID-19 we have decided to take a different approach for the shop since our update on the 24 March. We'll have to make some tough decisions over the coming weeks and months if we have to change this further.

c19-update010420-blog

As of the 1st of April, Mountain Trax will not be open to the public for instore visits. This includes demo, hire and bike fitting. However we'll still be able to:

  • continue to dispatch ONLINE ORDERS nationally via Royal Mail and couriers whilst they are operating to the best of their ability.
  • offer a CLICK and COLLECT service for local customers for items purchased online.
  • offer a DROP OFF and COLLECT service outside the store for workshop service work.

Our doors will be locked to all walk-in browsing, and we ask that all visitors collecting orders and dropping off bikes follow the necessary precautions around distancing and hygiene. You will be contacted when your order or service work is ready to collect.

The phones will now divert to an answer machine. To contact us please either:

We would encourage you to use the website where possible. All Reward Points are still valid and can be linked through to your shop account with the same email address. Any questions please get in touch.   

We will now run with minimal staff throughout this tough time. Please support us where you can and respect the measures we have had to put in place to remain safe and solvent. We would hope to return to normal as quickly as possible, as does everyone else.

Please note the updated trading hours;

  • Monday: closed
  • Tuesday - Friday: 9am - 5pm
  • Saturday: 9am - 5pm
  • Sunday: closed

#shopoutsidethebox

All the best,
Chris White
Mountain Trax